Shipping Policy

Return Eligibility:

• Items must be returned within 30 days of receipt to be eligible for a refund or exchange.
• Returned items must be unused, in the same condition that you received them, and in the original packaging.

Return Process:

1. Contact our customer service team at admin@fourkeeps.build to initiate a return. Provide your order number and the reason for the return.
2. Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
3. Pack the item securely and include the return authorization number inside the package.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at admin@fourkeeps.build with photos of the damage. We will arrange for a replacement or refund as quickly as possible.

Contact Information:

• For any questions regarding shipping or returns, please contact our customer service team at admin@fourkeeps.build